Motseko Privacy Policy

This policy explains what personal data Motseko collects, why, who receives it, how long we keep it and what you can do about it.

1. Who is responsible

[ENTITY NAME], [ENTITY ADDRESS], is responsible for your personal data in Motseko. Contact: support@motseko.app, WhatsApp +961 81 419 278.

2. What we collect

Data	When	Why
Your mobile number	When you sign in	To create your account and sign you in with a text-message code, and to show it to buyers on your ads only if you choose
Sign-in codes	When you ask for a code	To confirm you can receive messages on the number. We store only a scrambled form (a keyed hash), never the code itself
Display name, profile photo, region, language	When you set them	To show your public profile and use your language
Contact and notification choices	When you set them	To show or hide your number and WhatsApp on ads, and to send only the notifications you want
Dealer details: business name, description, region, public phone, logo, opening hours	If you have a dealer account	To show your dealer page
Ad details: type, brand, model, year, condition, price, mileage, engine size, colour, region, description, photos	When you post an ad	To review and publish your ad. Location and other hidden data are removed from photos
Saved ads, reports you send, notifications	When you use these features	To run these features and keep Motseko safe
Requests for a featured placement, extra ad or dealer plan, with their status	When you make a request	To review and handle your request
Device type (Android or iOS) and app version, with each sign-in session	When you sign in	To keep you signed in securely
Technical logs: requests to our servers, which can include your IP address and device and network details	When you use Motseko	To run, secure and fix the service. For abuse limits we use scrambled forms of numbers and IP addresses, not the values themselves
Crash reports	When the feature is enabled and the app crashes	To fix errors. They contain no phone number, name, ad text or user identifier
Push notification token	Only if you allow notifications	To send the notifications you chose

We do not ask for identity documents, selfies or bank details. We do not collect your precise location or your contacts, and we use no advertising or behaviour-tracking tools.

3. What other people can see

Your ads: details, photos and region, to everyone, including people who are not signed in.
Your public profile: display name, account type (individual or dealer), when you joined and how many active ads you have.
Your number: only on ads where you chose to show it, and WhatsApp only if you turned it on.
Dealers: the dealer page details listed above.
Reports: the person you report does not see who reported them.

4. Who we share data with

Service providers that run Motseko for us, under contract and only for that purpose:
- Cloudflare: hosting, database, photo storage, network security and staff sign-in to our admin tools;
- Twilio: sends sign-in codes, so it receives your number and the code;
- Google Firebase: sends push notifications and collects crash reports, when these features are enabled.
Phone and WhatsApp: when you call or message a seller, your phone app or WhatsApp handles it under its own terms.
Authorities: when the law requires it.

We do not sell your personal data and do not share it for advertising.

These providers may process data outside Lebanon. [COUNSEL: transfer safeguards and wording.]

5. How long we keep data

Data	How long
Account	Until you delete it. Deletion is completed 30 days after you ask, and signing in during that time cancels it. Then your account and ads disappear from Motseko. A private copy of your number, names and photos is kept for 6 months so we can answer requests from the authorities, then erased
Ads and their photos	While active. Ads that expired or were removed are deleted with their photos 6 months after they leave the public listings. Photos you replace or remove are kept privately for 6 months, then deleted
Data under a legal hold	When an authority or a court asks us to keep data about an account, we keep it until the request ends, even after the periods above
Sign-in codes	They stop working after 5 minutes; the scrambled record is deleted 24 hours later
Sign-in sessions	Deleted 30 days after they end or you sign out
Technical logs	30 days
Notifications	[TO CONFIRM: 180 days]
Reports	[TO CONFIRM with counsel] after the report is closed, to handle repeat abuse
Requests for paid features and their records	[TO CONFIRM: period the law requires for business records]
Record of staff actions (audit trail)	[TO CONFIRM in legal review; currently at least 1 year] for security and accountability

6. Your choices and rights

See and get a copy: ask support@motseko.app and we will send you a copy of your data.
Correct: edit your profile and ads in the app, or ask us.
Delete: delete your account in the app (Account, Settings, Delete account). Some data is kept privately for 6 months after deletion for legal reasons (see section 5).
Contact and notifications: change who sees your number, and which notifications you get, in Settings or your phone's settings.
Object or complain: write to us. [COUNSEL: rights under Lebanese law, including the competent authority.]

We may ask you to confirm that the request comes from your number.

7. Security

Data is encrypted in transit. Sign-in codes and session tokens are stored only as scrambled values, staff access needs a separate secure sign-in, and staff actions are logged. No system is perfectly secure; tell us at support@motseko.app if you notice a problem.

8. Children

Motseko is not for people under 18.

9. Changes

We will show any new version of this policy in the app before it applies.