Motseko Refund Policy

This policy explains refunds for fees paid to Motseko. It is part of the Terms of Use.

1. Motorcycle sales

Motseko does not take, hold or transfer money for motorcycles. Any payment for a motorcycle is made directly between the buyer and the seller, and Motseko cannot refund it, cancel it or settle a dispute about it. See our safety tips before you pay anyone.

2. Fees for Motseko features

Some features can have a fee: a featured placement, an extra active ad or a dealer plan. You ask for them in the app, our team reviews the request, and we tell you the fee before you pay. You never pay inside the app.

• All fees are final and not refundable once the feature is turned on for your account, including when you delete an ad, sell the motorcycle early, stop using Motseko or delete your account before the feature ends.
• If we remove an ad or limit an account because it broke the Terms of Use, no refund is given for the time left.
• A featured placement or plan does not guarantee views, contacts or a sale.

3. When we do return a payment

• You paid, but we did not turn the feature on.
• You were charged twice, or more than the fee we told you, by mistake.
• The law requires a refund.

[COUNSEL: confirm consumer-protection limits on the no-refund rule under Lebanese law.]

Write to support@motseko.app within 14 days of the payment, with the date, the amount and the number on your account. We answer within 7 days, and return the payment the same way you paid.

4. Purchases through the App Store or Google Play

If a feature is ever sold through Apple or Google in-app purchase, refunds are handled by Apple or Google under their rules, and Motseko cannot grant or refuse them. If Apple or Google refunds a purchase, the feature it paid for is removed.

5. Contact

support@motseko.app, WhatsApp +961 81 419 278.